My Queue
Triage and resolve issues.
Tickets
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Orders trend (7 days)
Daily order volume—replace this sample series once Orders API is wired.
Near-expiry lots by location
Where expiry risk is concentrated this week.
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Stay ahead of your support queue
Filter, triage, and collaborate on tickets while keeping SLAs under control.
Triage views
My queue
Tickets currently assigned to you, ordered by SLA urgency and priority.
Unassigned
New and unowned tickets that need an initial triage decision.
SLA at risk
Tickets approaching SLA breach for first response or resolution.
Team queues
Filter by team, channel, or tag to balance workload across agents.
Inbox
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Quick ticket update
Apply common triage actions without leaving the inbox.
Common triage macros
Mark as bug & escalate
Tag as `bug`, set priority to High, assign to Engineering, and add an internal note template.
Request more info
Send a clarification reply, set status to Pending, and add a reminder before SLA breach.
Close as duplicate
Link to an existing ticket, add internal note, and close with a standard customer response.